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Erica Taylor
Columbia Ave.
Pittsburgh, Pa.15218
Eri4tayl@aol.com OR Entjewelry@yahoo.com

ENT Jewelry

Position: Owner (January 2012 – Present)

  • Research craft trends, venues, and customer buying patterns in order to inspire designs and marketing strategies.
  • Cut, shape, fit, join, mold, or otherwise process materials, using hand tools, power tools, and/or  machinery.
  • Create functional or decorative objects by hand, using a variety of methods and materials.
  • Develop concepts or creative ideas for craft objects.
  • Develop product packaging, display and pricing strategies.
  • Advertise products and work, using media such as internet advertising and brochures.
  • Confer with customers to assess customer needs or obtain feedback.
  • Select materials for use based on strength, color, texture, balance, weight, size, malleability and other characteristics.

Media Star Promotions
Pittsburgh,Pa

Position: Spokesmodel (September 2010 – December 2011)

  • Collect data on customer demographics,
    preferences, needs, and buying habits to identify
    potential markets and factors affecting product
    demand.
  • Measure the effectiveness of marketing,
    advertising, and communications programs and
    strategies.
  • Attend staff conferences to provide management
    with information and proposals concerning the
    promotion, distribution, design, and pricing of
    company products or services.
  • Seek and provide information to help companies
    determine their position in the marketplace.
  • Conducted and processed 25-45 surveys in the field
    per shift.

Card Works Services
Pittsburgh, Pa

Position: Customer Service Representative  (September 2009 – September 2010)

  • Determine charges for services requested, collect
    deposits or payments, or arrange for billing.
  • Keep records of customer interactions and
    transactions, recording details of inquiries,
    complaints, and comments, as well as actions
    taken.
  • Confer with customers by telephone or in person to
    provide information about products and services,
    to take or enter orders, cancel accounts, or to
    obtain details of complaints.
  • Assisted cardholders with account inquiries and
    changes.
  • Resolve customers’ service or billing complaints
    by performing activities such as exchanging
    merchandise, refunding money, and adjusting bills.
  • Check to ensure that appropriate changes were made
    to resolve customers’ problems.
  • Consult with customers to resolve complaints and
    verify financial and credit transactions.
  • Refer unresolved customer grievances to designated
    departments for further investigation.
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